UNCG ITS News
Information Technology Services
Update:(Resolved) Box Outage
Between 8:23 a.m. and 2:02 p.m. on Friday, December 15, 2023, Box experienced an outage that affected UNCG users. Box reports that the issue has been resolved. If you are still experiencing problems with Box, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email [email protected]. Follow the 6TECH System Status page for status updates. {Original Post, [Read More]
Update: (Resolved)Long-Distance Calls in Microsoft Teams and Genesys Call Center Outage on Campus
Between 2:15 p.m. and 8:25 p.m. on Friday, October 27, UNCG’s Microsoft Teams Voice and Genesys Call Centers were not able to complete outbound domestic long-distance and international calls. The issue has been resolved. If you are still experiencing issues with the Microsoft Teams Voice or Genesys Call Centers, please submit a 6-TECH ticket, call [Read More]
Update: (Resolved) Known Issue with Canvas Peer Reviews
On October 11, 2023, an issue in Canvas that affected peer reviews was reported to Information Technology Services (ITS). Instructure, the vendor for Canvas, reports their engineers have corrected the issue. ITS has verified that peer reviews appear correctly. If you still experience the issue with peer reviews, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), [Read More]
(Resolved) Turnitin Service Disruption
Information Technology Services (ITS) reports that the issue has been resolved. ITS is unaware of any further issues and will continue to monitor services. If you are still experiencing issues with the service, contact 6-TECH at (336) 256-TECH (8324) or [email protected]. {Posted on 10/2/2023 at 9:02 a.m.} On Monday, October 2, ITS became aware of an issue preventing users from being [Read More]
(Resolved) Genie Access Issues
Information Technology Services (ITS) reports that the issue has been resolved. ITS is unaware of any further issues and will continue to monitor services. If you are still experiencing issues with the service, contact 6-TECH at (336) 256-TECH (8324) or [email protected]. {Posted on 7/21/2023 at 8:11 a.m.} ITS is aware of an issue with the [Read More]
Technology Training
- Departmental Tech Inventory Spreadsheet Training August 7, 2024
- Getting Started with OneNote September 9, 2024
- WebFOCUS Cloud Office Hours for Argos Users September 10, 2024
- Introduction to Online Surveys using Qualtrics September 10, 2024
- Getting Started with Word (online) September 11, 2024