Information Technology Services

Over the next week, Microsoft will require the registration of the Microsoft Authenticator App for authentication to all UNCG services.
If you have not already done so, download and register the Microsoft Authenticator with your UNCG accounts as soon as possible so that your services are not disrupted. 
Once Microsoft makes this change, users who do not have the app and who attempt to authenticate will be directed to download and register the app before they can access services.
Microsoft mandates this change to strengthen the security across all products for all customers, not solely UNCG.   
We’re here for you. If you have difficulty registering the application to your account or if you need other technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected].  

Frequently Asked Questions (FAQs):

  1. Why is this happening?We received notice from Microsoft last week that they are making registration of their authenticator app a requirement to use their products. SMS texting and voice messaging options for MFA have long been regarded as the least secure options and Microsoft has chosen to require this extra step so that they can have extra confirmation that you are logging into your accounts and not someone else trying to log in as you. As a Microsoft user, we must align with their request for authentication. ITS agrees that this is the best practice, as it will heighten security, protecting you, your work, and the institution.
  2. If we already have the Authenticator app on our phone and have already been using the 2-factor authentication, do we have to take any action?No – you’re all good. Just keep your app updated and you are ready to go.
  3. How can I check to find out if I’ve already registered for the Microsoft Authenticator App? Go to https://mysignins.microsoft.com/security-info. If you are registered with the Microsoft Authenticator app, it should be listed there.  If not, you can download and register the Microsoft Authenticator with your UNCG username and password.
  4. What if I don’t have a smart-phone?Please contact 6-TECH now. We will be able to provide you with alternative access to log in, however, you’ll have to work with 6-TECH staff in order to get this access.
  5. Will other authenticators be blocked going forward?  Can I still use text codes?For now, once you download and register the Microsoft Authenticator App, you can choose to continue to use the method you use now to authenticate. The key is that you must be registered in their application.  Microsoft has stated their intention to move away from telephony (voice calls and SMS messages) as a form of authentication but has not yet published a timeframe.
  6. Am I being directed to download Microsoft Authenticator on my personal phone?If you use your personal phone for MFA, then yes. The authenticator can be used on Mac and Android mobile devices. If you have an iPad or an Android tablet, you can use those instead.
  7. When do I have to take action?Please verify that you are already registered for the Microsoft Authenticator App, download and register the App, or contact 6-TECH for assistance by the end of this week to avoid any access challenges.