UNCG ITS News
Information Technology Services
Update: (Resolved)Long-Distance Calls in Microsoft Teams and Genesys Call Center Outage on Campus
Between 2:15 p.m. and 8:25 p.m. on Friday, October 27, UNCG’s Microsoft Teams Voice and Genesys Call Centers were not able to complete outbound domestic long-distance and international calls. The issue has been resolved. If you are still experiencing issues with the Microsoft Teams Voice or Genesys Call Centers, please submit a 6-TECH ticket, call [Read More]
Banner, UNCGenie, Schedule Hero, Degreeworks, Maintenance and Downtime | October 28-30
Who: Students, faculty, and staff What: Planned downtime for Banner and associated applications, including UNCGenie, Schedule Hero, and Degree Works When: Saturday, October 28, 6:30 a.m. until Monday, October 30, 8:00 a.m. Why: Banner module upgrades What is affected: Banner Upgrades (All services will be unavailable) UNCGenie Student functions including course registration, transcript requests, advising [Read More]
Cybercriminals go phishing, but you don’t have to take the bait
Phishing is their game, using fake emails, social media posts, or direct messages to lure you into clicking slimy links, coughing up sensitive info, or downloading dodgy attachments with the promise of juicy catches. If you take the bait and click the deceitful link, you might find your personal information swimming in treacherous waters. Spot [Read More]
UNCG to Transition to Teams | Spring 2024
UNCG’s Zoom service ends on December 31, 2023. This includes the Canvas Zoom integration, the use of UNCG credentials in the free version of Zoom, and the end of ITS support for Zoom. In Spring 2024, all courses will be required to use Microsoft Teams for virtual class sessions and meetings. Since Zoom will no [Read More]
Canvas Course Deletion | Wednesday, November 8
On Wednesday, November 8, 2023, Information Technology Services (ITS) will delete courses in Canvas from the following semesters in accordance with the Canvas course deletion cycle: Spring 2017 Summer 2017 Fall 2017 Spring 2018 Summer 2018 Deleting courses cleans up faculty dashboards and course listings in Canvas, makes current and past courses easier to locate, [Read More]
Technology Training
- Demystifying Task Management in M365 May 7, 2024
- Research Computing Facilitation Office Hour May 8, 2024
- Getting Started with Copilot May 9, 2024
- Power Automate with Approvals Process May 13, 2024
- Stream on SharePoint May 14, 2024